Orders are processed and dispatched within 1–3 business days.

Once shipped, delivery typically takes 7–15 business days, depending on your location.

Please note that delivery timeframes are estimates and may vary due to order volume, destination, or courier delays.

Should there be any unexpected delays, we will notify you promptly.

For updates or assistance, our Customer Support Team is always happy to help.

SilkJewels Returns & Refund Policy

At SilkJewels, we are committed to delivering refined, high-quality jewellery designed for everyday elegance.

If your order arrives damaged, defective, or incorrect, we’re here to make it right.

1. Return Eligibility

We accept returns under the following conditions:

• The item arrived damaged, defective, or incorrect
  
• The request is made within 30 days of delivery
  
• The item is unused, unworn, and in original condition
  
• All original packaging is included
  
• Proof of purchase (order confirmation or receipt) is provided
  

Items returned without prior approval will not be accepted.

2. How to Request a Return

To begin a return, please email:

📧 care@silkjewels.com

Include:

• Your order number
  
• Clear photos of the item
  
• A brief description of the issue
  

If approved, we will provide:

✔ A prepaid return shipping label (for eligible claims)

✔ Detailed return instructions

3. Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, faulty, or incorrect item, contact us within 48 hours of receipt.

Our team will assess the issue and arrange a replacement or refund where appropriate.

4. Non-Returnable Items

For hygiene and quality assurance reasons, the following items cannot be returned:

• Earrings (for pierced ears)
  
• Final sale items
  
• Gift cards
  

Please review product details carefully before purchasing.

5. Exchanges

We do not offer direct exchanges.

If you would like a different size or colour:

1. Request a return (if eligible)
   
2. Place a new order for your preferred item
   

This allows us to process your replacement more efficiently.

6. Refunds

6.1 Refund Approval

Once your return is received and inspected, we will notify you of the outcome.

If approved:

• Refunds will be issued to your original payment method within 7–10 business days
  

If declined:

• You will receive an explanation via email
  

6.2 Refund Timing

Processing times may vary depending on your bank or payment provider.

If your refund has not appeared after 10 business days:

1. Check with your bank
   
2. Contact your payment provider
   
3. Email us at care@silkjewels.com
   

7. Return Shipping Costs

• If the item is damaged, defective, or incorrect, SilkJewels covers return shipping
  
• For other approved returns, customers are responsible for return shipping costs
  

We recommend using a tracked shipping service for safe delivery.

8. Order Cancellations & Address Changes

Cancellations:

Orders are processed quickly. To request cancellation, please contact us within 12 hours of placing your order.

Address Changes:

Address updates must also be requested within 12 hours of order placement.

After this timeframe, changes may not be possible.

9. Contact Information

For any questions regarding returns, refunds, or your order:

📧 care@silkjewels.com

Support Hours: Monday – Friday, 9 AM – 6 PM (GMT)

10. Policy Updates

This policy was last updated in 2025.

SilkJewels reserves the right to modify this policy at any time. The latest version will always be available on our website.

Everyday Gold, Elevated.

At SilkJewels, every piece is crafted to combine elegance with durability.

Our policies are designed to be clear, fair, and customer-focused — because your confidence is our priority.

Want to check the status of your order?

Simply visit our Tracking Page and enter your tracking number — or use your email address and order number.

You’ll receive real-time updates on your delivery every step of the way.

Visit our main Frequent Asked Questions