Thank you for shopping at SilkJewels.co. We strive to provide excellent customer service, including a seamless and efficient shipping experience. Please read our shipping policy carefully to understand your shipping options, estimated delivery times, and other important information regarding your order.

1. Order Processing: Orders placed on SilkJewels.co are processed within 2 working days (Monday to Friday, excluding holidays) from the date of purchase. Orders placed on weekends or holidays will be processed on the following business day.

2. Shipping Methods: We offer standard shipping for all orders. Standard shipping delivers packages within 7 days after the order has been processed. Please note that delivery times may vary depending on your location and any unforeseen circumstances, such as natural disasters or postal service delays.

3. Shipping Rates: Shipping costs are calculated based on the weight of your order and your delivery location. The shipping charges will be displayed at checkout before you confirm your purchase. We may offer free shipping promotions from time to time, so please check our website or promotional emails for any ongoing offers.

4. Tracking Your Order: Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to track your package’s progress. You can also track your order by logging into your SilkJewels.co account and accessing the order history section.

5. Delivery Issues: If your order is delayed or if you encounter any issues with the delivery, please contact our customer support team at support@silkjewels.co. We will investigate the matter promptly and work to resolve any problems to your satisfaction.

6. International Shipping: All the countries we ship to appear under the countries list on our checkout page. We do not currently offer international shipping outside these regions.

7. Order Changes and Cancellations: If you need to make changes to your order or cancel it after it has been placed, please contact us as soon as possible. Once an order has been dispatched, it cannot be modified or canceled.

8. Customs and Duties: Customers are responsible for any applicable customs duties, taxes, or import fees associated with their orders. SilkJewels.co is not responsible for any delays or additional charges incurred due to customs processing.

9. Returns Due to Non-Delivery: If your order is returned to us due to non-delivery (e.g., incorrect address provided, unclaimed package), we will contact you to arrange for re-shipment. Please note that additional shipping charges may apply for re-sending the package.

Contact Us: If you have any questions or concerns about our shipping policy, please contact our customer support team at support@silkjewels.co. We are here to assist you and ensure your shopping experience with SilkJewels.co is enjoyable and hassle-free.

Thank you for shopping with us!